Support & Contact

Get Help

We're here to help with any questions about Run Pace Pal training tools, calculators, and integrations.

Contact Us:

Strava Integration Support

Run Pace Pal connects with Strava to automatically analyse your training activities and update your training zones based on breakthrough performances.

How to Connect Strava

Log in to your Run Pace Pal account
Go to your Dashboard
Click the "Connect to Strava" button
Authorize Run Pace Pal to access your activities

How to Disconnect Strava

Log in to Strava Settings → Apps
Find "Run Pace Pal" in your authorized apps
Click "Revoke Access"

Troubleshooting Connection Issues

Make sure you're logged in to both Run Pace Pal and Strava
Clear your browser cache and cookies
Try disconnecting and reconnecting your Strava account
Check that you've granted permission to read activities

What Data We Access

Run Pace Pal only requests access to:

Activity data: Distance, time, pace, heart rate, and lap/split information
Profile information: Your name and profile picture

We use this data solely to calculate training zones, detect breakthrough performances, and generate personalized training recommendations.

Privacy & Data Security

Your Strava data is securely stored and never shared with third parties. You can disconnect your Strava account at any time, and your activity data will be removed from our systems.

Note: Run Pace Pal is a third-party application and is not developed or endorsed by Strava. For Strava platform issues, please visit Strava Support.

Frequently Asked Questions

How do I update my training zones?

Training zones are automatically updated when we detect breakthrough performances from your Strava activities. You can also manually update them through the lactate testing or time trial tools.

What if my zones don't update after a race?

Check your Activity Inbox on the dashboard to see if we detected your performance. You may need to manually apply the zone update, or use the manual time trial input tool.

Can I use Run Pace Pal without Strava?

Yes! You can manually input time trial results or lab testing data to calculate your training zones. Strava integration is optional but provides automatic updates.

How do I contact support about billing or subscriptions?

Email us at info@boxnutrition.co.uk with "Billing" in the subject line.